Terms & Conditions
General Terms and Conditions
1. Introduction
Registered office:
Caroline Vandenhoucke, located at 1190 Vorst, Belgium, with Caroline Vandenhoucke as owner, hereinafter referred to as “Cavan”.
Registered with the Crossroads Bank for Enterprises under company and VAT number BE1033.075.536, Cavan offers its customers the opportunity to purchase products from its online shop.
These General Terms and Conditions apply to every order placed by a visitor to this Website. By placing an order via the Cavan Website, the Customer expressly accepts these Terms and Conditions, thereby agreeing to their applicability to the exclusion of all other conditions. Any additional conditions of the Customer are excluded, unless they have been expressly accepted in advance and in writing by Cavan.
2. Products
Although all products displayed on the website are prepared with the greatest possible care, it is nevertheless possible that the information provided is incomplete, contains material errors, or is not up to date. Obvious mistakes or errors in the offer do not bind Cavan. With regard to the accuracy and completeness of the information provided, Cavan is only bound by an obligation of means.
Cavan cannot be held liable in any event for manifest material errors, typesetting or printing errors. If the Customer has specific questions regarding, for example, models, colour, availability, delivery time or delivery method, the Customer is requested to contact our customer service in advance.
The offer is always valid while stocks last and may be modified or withdrawn at any time by Cavan. Cavan cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.
3. Price
All prices stated for the products or services offered are expressed in EURO, always including VAT and excluding shipping costs, any taxes or other charges, unless otherwise stated or agreed in writing. Shipping costs are not included in the price and must be paid by the Customer.
The stated price applies exclusively to the items as described verbatim. The accompanying photos are for decorative purposes only and may contain elements that are not included in the price.
4. Orders
All orders must be paid for at the time of ordering. We accept the following payment methods: Bancontact, Maestro, Visa and MasterCard.
Cavan is entitled to refuse an order due to a serious breach by the Customer in connection with previous orders. The agreement is concluded at the moment the Customer receives an order confirmation by e-mail.
Information regarding products and pricing, as well as detailed order information, is provided subject to change and correction.
5. Delivery
All orders are personally prepared according to the order placed. A delivery period of a maximum of 8 working days is provided. Exceeding the stated delivery period does not automatically entitle the Customer to compensation. If delivery proves impossible or is unreasonably delayed, the Customer has the right to terminate the agreement in accordance with applicable consumer legislation.
Delivery of the products will take place at the time the products are ready for shipment. Items ordered via this Website are delivered in Belgium, the Netherlands, France and Germany.
Any visible damage and/or qualitative defect of an item or any other shortcoming in delivery must be reported by the Customer to Cavan without delay.
6. Retention of Title
Delivered items remain the exclusive property of Cavan until full payment has been made by the Customer. Regardless of the transfer of ownership, the risk of loss or damage passes to the Customer at the time of delivery.
The Customer undertakes, where necessary, to inform third parties of Cavan’s retention of title, for example any party that might seize the items that have not yet been fully paid for.
7. Right of Withdrawal and Return Policy
The right of withdrawal is only valid for shipped items and only if the return is requested within 14 days of receipt of the item. The item must be returned in its original condition together with all accessories, labels and packaging, with the return label still attached.
After receipt and inspection, Cavan will refund the amount within 14 calendar days.
7.1 Right of Withdrawal for Shipped Items
The provisions of this article apply exclusively to Customers who purchase items online from Cavan in their capacity as consumers. The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, other than the carrier, physically takes possession of the first item.
To exercise the right of withdrawal, the Customer must inform Cavan by e-mail or by post with an unequivocal statement of the decision to withdraw from the agreement. The Customer may send an e-mail to hello@cavanpreloved.be clearly stating the order number and the e-mail address used for the order, but is not obliged to do so.
To meet the withdrawal deadline, the Customer must send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired. The Customer must return the goods without delay and in any event no later than 14 calendar days after the day on which the Customer informed Cavan of the decision to withdraw, to Cavan in 1190 Vorst.
The Customer is considered to have returned the goods on time if they are sent back before the 14-calendar-day period has expired. The direct costs of returning the goods shall be borne by the Customer. The Customer is requested to return the items in their original condition and packaging, with all accessories supplied and the return label still attached as originally affixed to the item.
If the returned product has diminished in value in any way, Cavan reserves the right to hold the Customer liable and to claim compensation for any depreciation resulting from handling of the goods beyond what is necessary to establish their nature, characteristics and functioning.
All returned items are carefully inspected. The basic principle is that the consumer may only inspect the item as would be permitted in a physical store. Returned items may be tried on but may not be used. If an item has suffered depreciation due to use by the Customer, this will be charged to the Customer.
If the Customer withdraws from the agreement, Cavan will reimburse all payments received from the Customer up to that point, excluding delivery costs, within a maximum of 14 calendar days after Cavan has received the returned goods.
In the case of sales agreements, Cavan may withhold reimbursement until it has received all goods back, or until the Customer has demonstrated that the goods have been returned and delivered without damage by the Customer or a transport service. Cavan will reimburse the Customer using the same payment method as used for the original transaction.
8. Gift Cards
Gift cards are valid for 12 months from the date of purchase. After this period, the gift card can no longer be redeemed.
Gift cards can be used for purchases at Cavan but cannot be used to purchase other gift cards. They cannot be exchanged for cash and no refund is given for purchases that are less than the value of the gift card.
Cavan is not responsible for lost or stolen gift cards. In case of loss, we are not able to issue a replacement gift card.
Gift cards are transferable and may be given as a gift to others. The owner of the gift card is responsible for its use.
In the event of non-compliance with agreements, advance payments made for a specific item will not be refunded. Instead, a Cavan gift card for the exact amount will be issued. This amount will be valid for one year from the date the gift card is issued.
9. Severability – No Waiver
If any provision of these Terms and Conditions is declared invalid, unlawful or void, this shall in no way affect the validity, legality or enforceability of the remaining provisions. Failure by Cavan at any time to enforce any of the rights listed in these Terms and Conditions, or to exercise any such right, shall never be considered a waiver of such provision and shall not affect the validity of these rights.
10. Amendment of Conditions
These Terms and Conditions are supplemented by other conditions explicitly referred to, and by Cavan’s general terms of sale. In the event of any inconsistency, these Terms and Conditions shall prevail.
11. Evidence
The Customer accepts that electronic communications and backups may serve as evidence.
Applicable Law – Disputes
Belgian law applies, with the exception of the provisions of international private law regarding applicable law. The courts of the Consumer’s place of residence are competent in the event of legal disputes. The Consumer may also refer to the ODR platform:
https://ec.europa.eu/consumers/odr
12. Customer Service
Cavan’s customer service can be reached by e-mail at: hello@cavanpreloved.com, and via telephone, message or WhatsApp at: +32 (0)471 19 00 90